FreightConnect Documentation

Welcome to the comprehensive guide to FreightConnect — the AI-powered freight marketplace. This documentation covers everything from your first load to advanced agent customization.

FreightConnect is fully self-serve: sign up, verify, and start moving freight without talking to anyone. These docs are your co-pilot.

Quick Navigation

New to FreightConnect?

• Quick Start — signup to your first load, self-serve
• Account Setup — configure your profile
• Onboarding Wizard — guided tour of the dashboard

Core Features

• Creating & Managing Loads — the basics of load management
• Carrier Network & KYC — FMCSA verification, OFAC screening, and Montgomery-ready vetting records
• Rate Negotiation — how AI prices loads
• Real-Time Tracking — monitor shipments live
• Settlements — carrier payments

Marketplace & Payments (New)

• Shipper Portal — post loads free, pay via escrow
• Unified Load Board — DAT + Truckstop + Direct in one feed
• Escrow & Payments — funds held up front, released on POD
• Carrier-Broker Program — broker your own loads, keep 85%
• Commission Engine — transparent splits, automatic accrual
• Lane Intelligence — turn repeat freight into dedicated contracts
• Insurance Marketplace — per-load cargo coverage (beta)
• Fuel Card — per-gallon discounts, tracked savings (beta)

Integrations

• REST API — programmatic access
• CSV Import/Export — bulk data operations
• Webhooks — event notifications
• TMS Integrations — roadmap
• ELD & Telematics — roadmap

Autonomous Agents (Our Innovation)

• Agent Architecture — how autonomous agents work
• Quoting Agent — AI rate shopping
• Carrier Vetting Agent — FMCSA + fraud screening
• Tracking Agent — exception detection and alerts

Account & Billing

• Plans & Pricing — free for carriers and shippers; broker subscriptions
• Upgrade/Downgrade — change your plan
• Billing — invoices and payment methods
• Cancel Account — leave FreightConnect

Troubleshooting & Support

• Common Issues — top problems and fixes
• Contact Support — reach our team
• System Status — check for outages

Security & Compliance

• SOC 2 Compliance — certification roadmap
• Data Handling — how we store your data
• PII & Encryption — personal data protection
• Backup & Recovery — disaster recovery plan

By Role

FreightConnect has four role-tailored dashboards: Broker, Carrier, Shipper, and Carrier-Broker. You'll land on the one that matches your account, and these paths match them.

Shipper

Start here:

1. Shipper Portal
2. Escrow & Payments
3. Real-Time Tracking

Key features: free load posting, escrow-guaranteed payment, vetted carriers only

Carrier / Owner-Operator

Start here:

1. Unified Load Board
2. Escrow & Payments (get paid on delivery, not net-30)
3. Fuel Card

Key features: one load board for DAT + Truckstop + Direct, same-day pay, fuel savings

Carrier-Broker

Start here:

1. Carrier-Broker Program (register your authority)
2. Commission Engine
3. Lane Intelligence

Key features: broker your own loads, 85% commission split, dedicated-lane offers

Broker / Load Planner

Start here:

1. Quick Start
2. Creating Loads
3. Carrier Management
4. Rate Negotiation

Key features: load creation, quoting, KYC compliance shield, settlement

Manager / Owner

Start here:

1. Team & Permissions
2. Agent Architecture (understand automation)
3. Plans & Pricing (billing)

Key features: team management, agent customization, analytics

Developer / Integration

Start here:

1. API Overview
2. Webhooks

Key features: REST API, webhooks, custom integrations

By Use Case

I'm a shipper and want to post a load right now → Shipper Portal + Escrow & Payments

I'm a carrier looking for loads → Unified Load Board + Escrow & Payments

I'm a carrier with brokerage authority and want to keep my margin → Carrier-Broker Program + Commission Engine

I want to post loads and get carrier quotes → Quick Start + Creating Loads + Rate Negotiation

I want to automate load entry from shipper emails → Email-to-Load Parser + CSV Import

I want to protect myself from carrier fraud and broker liability → Carrier Network & KYC + Carrier Vetting Agent

I keep running the same lane and want contract economics → Lane Intelligence + Commission Engine

I want per-load cargo insurance or fuel savings → Insurance Marketplace + Fuel Card

I want to track shipments in real-time → Shipment Tracking

I want to integrate with my systems → API Overview + Webhooks

I need compliance documentation → SOC 2 + Data Handling + PII & Encryption

Search Tips

Can't find what you're looking for? Try:

• Keyword search (Cmd+F or Ctrl+F) — search the current page
• Sidebar navigation — browse by section
• Linked references — each page links to related topics
• Contact support — support@freightconnect.ai

Latest Updates

• v1.1 (July 2026) — Marketplace docs: shipper portal, unified load board, escrow, carrier-broker program, commissions, lane intelligence, insurance, fuel card. Pricing corrected across all pages.
• v1.0 (April 2026) — Full production documentation launched

Feedback

See something wrong or unclear? Help us improve:

1. Click the Feedback button in-app
2. Or email: support@freightconnect.ai

We appreciate your input.

What's Next?

• New user? → Quick Start
• Shipper? → Shipper Portal
• Carrier? → Unified Load Board
• Developer? → API Overview
• Need help? → Contact Support

Welcome to FreightConnect. Let's get shipping.